brand product and concept development, project realisation, customer experience and service culture

brand product and concept development, project realisation, customer experience and service culture

LUXUS STRATEGIC INTENT

VISION, MISSION
AND BELIEFS


  • Brand DNA
  • Business strategy, mixed use development module and company structure and domicillium
  • Operating philosophy and master plan for overall concept and design
  • Minimum standards
  • Brand architectural/design guide lines
  • Strategic alliances partnerships
  • Marketing structure, strategy and processes
  • Brand distribution
  • Brand roll out pre/post

CONCEPT DESIGN AND
PROJECT REALISATION


  • Project Management selection process
  • Back of House, Front of House and food and beverage
  • Spa concept and products
  • Space planning distribution
  • Design and architectural coordination
  • Technology infrastructure and security
  • Information and control
  • Risk management
  • Procurement procedures and processes
  • Brand believe roadmap, core values and purpose

CAREER HISTORY AS AN OPERATOR

Ritz-Carlton Singapore logo

Ritz-Carlton Flagship Hotel

Singapore

Managing Director, 2001 - 2004

Successfully navigated the hotel through the financial crisis, 9/11 and SARS with an emphasis on protecting the integrity of the brand.

Featuring:
  • 700 rooms/suites
  • (5 restaurants, club room, ballroom, 12 boardrooms, spa, retail)
Multi-award winning:
  • 5 Diamond Hotel Award
  • #2 Institutional Investor - World
  • #4 Travel & Leisure World
  • #1 Best Business Hotel - Asia
  • #2 Asia Best Employer of Choice by Hewitt Associates (based on best practices)
  • #1 Singapore Tourist Board 2001 - 2003
  • #1 Singapore Quality Award for Best Excellence 2001 – 2003
  • Cobalt Award – Revenue Management 2002
  • ESS Average Score 94% - 96%
Sun International Hotels logo

Sun International Hotels

South Africa

Director Operations, Western Cape, 1992 - 2001

Personally engaged by Sol Kerzner to launch and position The Palace Hotel at Sun City, Gary Player professional golf course and club facility and the Table Bay Hotel (Cape Town) into the international arena.

During tenure with Sun International, was appointed by the South African government to plan and direct the inauguration for President Nelson Mandela in Pretoria, one of the largest gatherings of heads of states and international dignitaries from around the world. In addition, conceptualized, repositioned and did the brand roll-out for the new South African Blue Train.

Featuring:
  • The Palace Hotel at Sun City: 365 rooms/suites
  • Table Bay Hotel Cape Town: 310 rooms/suites
  • (5 restaurants, 2 spas, 2 ballrooms, retail)
Multi-award winning:
  • 5-Diamond Hotel Award (both properties)
  • # 4 Conde Nast Traveler - World - Table Bay
  • # 7 Travel & Leisure - World - The Palace
  • #1 Quality Award for best excellence - 1996, 1997, 1998
  • Top World Gary Player golf course, Members club and spa
  • A Leading Hotel of the World (both properties)
Windsor Court Hotel logo

Windsor Court Hotel

New Orleans

Vice President, 1988 - 1992

Hired by owners, Equitable Investment Company, to create a world class lifestyle hotel and culinary destination from a distressed property. Successfully increased asset value for sale to the Orient Express Group.

Featuring:
  • Independent flag hotel: 250 suites and 100 rooms
  • (2 restaurants, 2 bars, 2 boardrooms, ballroom, spa, retail)
Multi-award winning:
  • 5 Diamond Hotel Award
  • 5-Mobile Hotel Award
  • 5-Mobile Restaurant Award
  • # 1 Conde Nast Traveller US - 3 years
  • # 4 Conde Nast Traveller World - 3 years
  • # 1 Zagat USA
  • # 1 Institutional investor - world
  • # 3 Wine Spectator - US
  • 4 Award winning cookbooks
  • A Leading Hotel of the World
  • A Preferred Hotel of the World
Rosewood Properties logo

Crescent Court Hotel, Rosewood Properties

Dallas

Managing Director, 1984 - 1988

Personally invited by Carolyn Hunt to participate in the start up of Rosewood Properties, including the development and launch of the Crescent Court Hotel, Private Membership Club and Spa.

Featuring:
  • 300 rooms/suites
  • (2 restaurants, 2 boardrooms, ballroom)
Multi-award winning:
  • 5-Diamond Hotel Award
  • # 3 Travel and Leisure - USA
  • # 4 Conde Nast Traveller Award - USA
  • # 4 Zagat USA
  • A Leading Hotel of the World

CAREER BEGINNINGS

Started management career with Intercontinental Düsseldorf, Canadian Pacific Hotels (Chateau Champlain, Montreal) and Regent Hotels International under the mentorship of founders Bob Burns and George Rafael in Kuala Lumpur, Malaysia and Washington DC, United States.

Education

Dutch Hotel College of Administration
Bachelor Degree: Hospitality Management

Cornell University
School of Hotel Administration, Architectural Design

Michigan State University
CHA - Certified Hospitality Administrator

Languages

English, Dutch, German