brand product and concept development, project realisation, customer experience and service culture

brand product and concept development, project realisation, customer experience and service culture

PROFILE

Profile Picture

Jean V. Mestriner, CHA

Founder and Managing Director
+ 44 7928 401 628
jvm@luxushospitality.com

Luxus specialises in brand product and concept development, project realisation, customer experience and service culture.

It is a global consultancy firm with a proven record, led by Jean V. Mestriner, a hospitality executive who is respected and recognised amongst peers. His primary area of focus, as someone who delivers in the luxury space, has been recognised worldwide and is evidenced by Industry Accolades, Service Excellence awards and Best Practice.

Our Ethos is centred on achieving the highest standards possible for stakeholders and maximising brand recognition; we pride ourselves on consulting clients best suited to our skill set and work across the entire value chain with a variety of proficiencies.

As owners representatives, we consult for a variety of high-end companies across the hospitality industry.

SELECTED LUXUS ASSIGNMENTS, CONCEPT DEVELOPMENT AND PROJECT REALISATION

Armani Hotels Dubai logo

Armani Hotels, Resorts and Residences

Burj Khalifa Dubai, Milano

Engaged by the Chairman of Emaar Properties Dubai to implement the License and Management Agreement between Emaar Properties and Giorgio Armani and to create the Armani Hotel Brand DNA.

Featuring:
  • Dubai: 240 rooms/suites, 260 residences
  • Milano: 100 rooms/suites
  • (8 restaurants, 1 ballroom, 2 lounges, 2 bars, 2 spas)
  • Total project cost: $1.2 billion
Created and/or directed the following:
  • Brand vision and mission roadmap
  • Business strategy development module, company structure & domicilium
  • Space planning and distribution
  • Project/Design/Architectural Coordination
  • Pre/post opening budget – Milano/Dubai
  • Corporate brand identity manual (license agreement)
  • Operating philosophy and master plan for overall concept design
  • Rooms/Suites
  • Service residences
  • Public/B.O.H areas
  • Restaurants/Culinary
  • Spa concept/Wellness Center
  • Ballroom/Conference Facilities
  • Retail
  • Armani minimum product standards (DNA)
  • Standard operating procedures (SOPs)
  • Brand design standards pertaining to License Agreement
  • Marketing/PR processes, strategies and brand roll-out (pre / post)
  • Systems and control
  • Technology infrastructure
  • Brand Journey/Recognition (Hotels and Residences)
  • Armani HR Processes, Core Values & Best Practices
  • Armani Black Label standards/Armani Haute Couture Service Culture (HR planning and structure)
  • Armani procurement procedures pertaining to license agreement
  • Strategic Alliances
  • Marketing and sales strategy for residences
  • Sales Centre / Concept
  • Mock-up designs for residences and suites
  • Screenplay and journey
  • Amenities
  • SOPs
  • Training platforms
10 Trinity logo

Ten Trinity Square Hotel and Residences

London

Conceptualized and directed the master plan to convert the iconic landmark, 10 Trinity Square, into one of the premier properties in London.

Consulted with the English Heritage/City of London on Grade II Listed/consent planning applications respectively.

Total development/concept has since been purchased by an international consortium and successfully implemented.

Opened in 2017 under the Four Seasons brand.

Featuring:
  • 100 rooms/suites, 43 residences
  • (2 restaurants, 1 ballroom, lounge, private club, spa and spa cafe)
  • Total project cost: £560 million
Created and/or directed the following:
  • Brand Vision, Mission and beliefs
  • Mission Roadmap
  • Project Feasibility
  • Minimum product standards (DNA)
  • Space Planning / distribution
  • Business Development Strategy Module
  • Technology infrastructure
  • Architectural/Design Standards
  • Operational/Architectural/Design Co-ordination
  • Marketing/PR Processes and Strategy
  • Operating philosophy and master plan for overall concept
  • Public/B.O.H areas
  • Rooms/Suites
  • Service Residences
  • Private Members' Club
  • Corporate Apartments
  • Restaurants/Culinary
  • Conference Facilities
  • Spa/Wellness Center
  • Talented Strategic Alliances